SMOK Scar-18 Vape Kit

We dispatch all orders, 7 days a week

All UK orders over £10 are sent FREE via our Standard Delivery option. All parcels are securely shipped in plain, unbranded jiffy bags. Our returns address is included on the label in very small font for insurance & legal purposes, this does contain our company name 'ECIGW LTD'.

Standard Delivery

• Free on all orders over £10
• £2.49 on all orders under £10
• Sent via Royal Mail First Class or Royal Mail Tracked 48hr depending on the size of the package
• Estimated delivery time is between 3 and 5 days. This is not guaranteed. Please allow up to 10 days
• For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday

Royal Mail Tracked 24

• £1.99 on all orders over £10
• £3.99 on all orders under £10
• Sent via Royal Mail Tracked 24hr
• Royal Mail Tracked services are only an estimate. Estimated delivery time is between 1 and 3 days. For guaranteed next day delivery, please select one of our DPD Courier options
• Tracked 24hr shipments can take up to 7 days to be delivered
• For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday.

DPD Next Working Day & Weekend Deliveries

• Free on all orders over £75
• £6.99 on orders from £10 up to £74.99
• £7.49 on all orders under £10
• A £1.50 surcharge is applied for all Saturday and Sunday deliveries
• For same day dispatch, orders must be placed before 2pm Monday to Friday and before 11am Saturday and Sunday
• For deliveries to the Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles, Isle of Wight & Jersey, please allow 2 to 5 days. Saturday and Sunday delivery is also not available in the areas listed above
• On infrequent occasions Next Day Delivery can be affected by operational issues with our partners and may arrive later than planned. We cannot be held responsible for operational issues with our partner services, but will operate in line with their policies in such an event

International Delivery Options

Europe Standard Delivery

• £9.99 on all orders.
• Shipped via Royal Mail International Tracked.
• Expected 5 to 20 days, (subject to customs clearance). Please allow up to 25 days.

Europe Courier Delivery

• £19.99 on all orders.
• Shipped via UPS International services.
• Expected 1 to 4 days, (subject to customs clearance).

Rest of the World Standard Delivery

• £19.99 on all orders
• Shipped via Royal Mail International Tracked.
• Expected 10 to 25 days, (subject to customs clearance). Please allow up to 25 days.

Rest of the World Courier Delivery

• £39.99 on all orders
• Shipped via UPS International services
• Expected 3 to 7 days, (subject to customs clearance).
• For same day dispatch on all international orders, these must be placed before 2pm Monday to Friday. Shipping is not available for this service Saturday and Sunday.

All international orders are sent by Airmail. We cannot take any responsibility for missing items

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. By placing an international order (shipping outside of UK), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If a product is seized and destroyed by customs, or returned to us, we will NOT be responsible for the losses, product, or shipping refunds

Restrictions

We operate an age verification check on all orders. If you fail this check, your order may be delayed. If this occurs please contact customer services immediately on 0345 305 2585 or email cs@ecigwizard.co.uk

Orders placed on Saturday may arrive on a Sunday with Royal Mail due to their 7-day-a-week service, otherwise, all weekend dispatched orders will arrive on Monday.

All orders made to a BFPO (British Forces Post Office) address must be delivered using Royal Mail as alternative couriers are unable to fulfil these shipments
We can no longer ship batteries or devices containing batteries outside of the UK via Royal Mail. We can only ship these products via our Courier options available at checkout. These shipments are limited to 2 batteries per order

We refuse any liability for seized goods or additional custom fees. You are responsible for any items once they have left the UK postal system

We are unable to group two or more distinct orders placed separately and shipping fees will apply to each order

If any orders are returned by the mail company due to an incorrect address, unfortunately you will incur additional delivery charges in order for us to re-ship your order

In the unlikely event one or more of your eliquids leak before taking delivery of your order, please let us know within 3 working days so we can promptly resolve any issues. If your liquid vessel has been breached, we would advise against use due to the risk of contamination

Bank Holidays

Unfortunately due to Royal Mail and Courier services, no collections take place and we are unable to deliver on bank holidays. Normal service resumes the following working day preceding any Bank Holidays

We urge customers to use our DPD Next Day delivery services 2 days prior to any Bank Holiday to ensure that your delivery arrives before the bank holiday

Please expect additional delays for international orders placed during these dates

According to current UK legislation, E-cigarette products can only be purchased by and shipped to those who are over the age of 18. Due to a law implemented on 20th May 2017, we are required to verify the age of any customers wishing to purchase our products.

We are authorised to use any personal information, provided by you, to carry out and conduct relevant age verification checks. For added security we use two age verification providers when making checks.

1) We use Experian to aid us in running the necessary checks to verify that you are over the age of 18. They will compare your details against over 1 billion records, that they hold on their system, to ensure that you are of the correct age to purchase our products. Experian is one of the largest and most trusted providers of age verification in the UK, so you can rest-assured that your personal information is in safe hands. Experian do not need to run a credit check in order to verify your age and may also keep a copy of any basic information that we pass on to them. You can find information about Experian Ltd and how they manage your personal data by visiting their website: www.experian.co.uk.

2) We also use 1account as an extra layer of age verification. Where you have asked us to provide an age-restricted product or service, you consent to allow us to share your information with, and collect information from, One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This consent is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction legislation. You consent to allow 1account to retain relevant data for the purpose of future verification.

All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about 1account and how they manage your personal data by visiting their website: www.1account.net ( One Account Mobile Limited.)

By accepting 1account's terms and conditions, you consent to your data being used in this way. 1account aim to run as few checks as possible and will only run several checks if they are initially unable to verify your age. 

At times, the age verification check may fail or be referred. In these scenarios, we may request passport or driving license details from you to re-check your details manually against the relevant database. If you do not wish to release this information to us, we are able to cancel and refund your order.

If you are experiencing difficulty verifying your details via the instructions sent to you, please follow the guideline below to verify your details;

* You will have received an email from 1Account, which includes a link to follow to verify your details. Please check your junk folder if you cannot see an email from 1Account.

* You will then be asked to verify your details by a number of means; Mobile Phone, Credit Card, Debit Card, UK Driving Licence, Citizencard, National DB or Electoral Roll.

* Entering your mobile phone number is the quickest way to verify your order, alternatively, please enter your details when prompted, for which ever option is selected.

* Once verified, your order will be submitted and dispatched. You will not need to verify your details again when placing a future order, providing you log into your account as normal, and your details do not change.

Please refer to the data protection section of our terms and conditions for information on how we handle data.

*Please note that if for any reason you fail the age verification check, there is a strong possibility that the delivery of your order will be delayed. If this occurs, please contact customer services immediately on 0345 305 2585 or email us at cs@ecigwizard.com.

Safety Information For E-Cigarette Batteries

About Lithium Ion Batteries

Lithium Ion batteries are safely used in millions of devices around the world, every day. As with most high energy devices, there are various risks that users should be aware of when using them. Batteries can pose a fire risk when, over-charged, short-circuited, submerged in water or if their casing is damaged. Although many Lithium Ion batteries are protected, therefore it is vital that you still take the following precautions, as the protection circuit is a potential safety mechanism as opposed to something that should be relied upon. 

What are battery mAh and amps?

MAh stands for milliampere-hour. It is the standard of measurement that illustrates the total amount of energy that a battery can deliver over one hour. For example, a battery with a capacity of 1000 mAh could deliver 1000 milliamperes (one amp) for one hour before its capacity is exhausted .

How do I identify the right amps level for my battery?

Never charge your battery at a higher amp than what is indicated by the manufacturer. To calculate the maximum amp level to charge your battery: 

Take the mAh rate of the battery move the decimal point three points to the left. 

For example : 3500 mAh would become 3.5 amp (maximum allowed).

What do I need to know about storing lithium batteries safely?

• Always buy your battery products from a reputable company, such as Ecigwizard, who can offer you quality assurance and safety.
• Do not store your batteries in extreme temperature conditions. Excessive heat or cold are bad for batteries/cells. 
• Do not leave batteries/cells in a vehicle. 
• Do not keep batteries/cells in pockets, bags or purses etc. 
• Keep cells in an approved cell case when not in use. 
• Keep batteries/cells clean and dry.
• Do not store batteries/cells in close contact with metallic items such as keys or coins.
• Do not place batteries/cells in clothing due to the risk of accidental activation.
• Batteries and cells must be stored out of direct sunlight.  
• Store your cell in an   Ecigwizard supplied cell case when not in use.
• After extended periods of storage, it may be necessary to charge and discharge the cells or batteries several times to obtain maximum performance. 

How can I avoid damaging a battery?

• Do not dismantle, open or shred cells or batteries.
• Do not subject cells or batteries to mechanical shock.
• Do not short-circuit cells or batteries.

How can I avoid damaging a battery whilst charging it?

• Batteries purchased from Ecigwizard MUST only be charged using our USB chargers and mains adaptors 
• Avoid using any third party adaptors as they may cause harm to the battery and human life.
• Never leave a charging battery unattended. 
• Never leave a cell or battery on prolonged charge. 
• Always keep an eye on your battery whilst it is on charge. 
• Batteries/cells need to be replaced once every 3-6 months.

What do I do if the battery has been damaged or is leaking?

• Never use a battery that has been clearly damaged or is leaking. It should be discarded immediately in an appropriate way.
• Do not let any leaking fluid come into contact with the skin or eyes. 
• If contact has been made, wash the affected area with copious amounts of water and seek medical advice. 

General points to remember

• Seek medical advice immediately if a cell or a battery has been swallowed.
• Always dispose of materials, containers, batteries and packaging responsibly.
• Always use this product within stated manufacturer’s guidelines.
• Retain any original product literature for future reference.
• Pure nicotine is a poison and can cause serious harm and injury.

*If you have any queries or comments about your electronic cigarette,

e-liquids or accessories please do not hesitate to pop into your nearest store or contact us.

CLICK HERE TO READ OUR SAFETY INFORMATION SHEET – A PAPER COPY IS ALSO SUPPLIED WITH EVERY ORDER.