Aspire PockeX Starter Kit

DELIVERY OPTIONS WITHIN THE UK (INC. NORTHERN IRELAND AND ISLES

Standard Delivery:

Expected within 3-5 days (not guaranteed - please allow up to 10 days)

£2.49 or free when you spend over £10

Royal Mail Tracked 24: 

*Royal Mail Next Working Day Tracked Services are only an estimate. For guaranteed next-day delivery, please select Courier Next Day Delivery. Tracked 24 shipments can take up to 7 days to be delivered                

Order Before 3pm Monday - Friday | £3.99 | £1.99 - spend over £10

Order Before 12.30pm Friday - Saturday | £3.99 | £1.99 - spend over £10       

Order Before 12pm Sunday | £3.99 | £1.99 - spend over £10 

APC/DPD/Parcelforce Next Day Delivery:   

*A guaranteed next-day service for orders placed before cut-off times 

Order Before 2pm on Monday to Friday | £7.49 | £6.99 over £10 | Free over £75

Order Before 12.30 pm on Saturday | £9.99 

Orders placed before 11.59 pm on Sunday will be dispatched on Monday | £7.49 | £6.99 over £10 | Free over £75

*All orders made to a BFPO (British Forces Post Office) address must be delivered using Royal Mail as alternative couriers are unable to fulfil these shipments.

DELIVERY OPTIONS TO THE REPUBLIC OF IRELAND

Standard Airmail Delivery
*Service by Royal Mail to transfer to your local postal service 

DELIVERY OPTIONS TO THE REST OF EUROPE

Standard Airmail

*Between 5-10 working days (please allow 25 working days)

Tracked & Signed

*5-10 working days to arrive and can be tracked (please allow 25 working days)

Europe Express Next Day Delivery (DHL Express)

*Place your order before 12:00 pm Monday - Friday (UK time) for same-day dispatch (not guaranteed)

DELIVERY OPTIONS TO OUTSIDE OF EUROPE

Our postage costs outside of Europe vary depending on the country and order value. For international orders over £39 in value, we assume maximum weight. If you feel the shipping cost is too high for your order, please contact us with your name and shopping cart details.

As standard, we send items by Airmail. We cannot take any responsibility for missing items. We strongly urge you to choose the registered Airsure option for tracking details and insurance.

Depending on your location and local customs, delivery time will vary between 5 to 20 working days.

IMPORTANT DELIVERY INFORMATION

Bank Holidays

Please find below delivery information during Bank Holidays.

Upcoming bank holidays in England and Wales 2023.

- Monday 28 August | Summer bank holiday

- Monday 25 December | Christmas Day

- Tuesday 26 December | Boxing Day

Unfortunately, we are unable to deliver on a bank holiday! In this case, please expect your delivery the following working day if you choose next-day delivery and the following days if you choose standard delivery.

Due to no collection on bank holidays and no guarantee of delivery, we urge customers to use our next-day delivery service 2 days before the Bank Holiday Date - before 2 pm. This will ensure that your delivery arrives before the bank holiday.

Please expect additional delays for international orders placed during these dates.

Customer Service telephone lines will also be out of service on all Bank Holiday dates.

RESTRICTIONS

We operate anage verification check on all orders. If you fail this check, your order may be delayed. If this occurs please contact customer services immediately on 0345 305 2585 or email  cs@ecigwizard.com.

We can no longer ship batteries or devices containing batteries outside of the UK via Royal Mail. We can only ship these products via DHL Express Delivery which may be selected at checkout. Limited to 2 batteries per order. We refuse any liability for seized goods or additional customs fees.

ADDITIONAL INFORMATION

All orders are subject to the local law of the destination country, therefore we cannot accept liability for seized/held products. You are responsible for any items once they have left the UK postal system.

Shipping fees include handling, packing, and postage costs. Shipping costs are calculated based on a weighted average. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 

All of our packages come with a return label attached. If any orders are returned by the mail company due to an incorrect address, unfortunately, you will incur additional delivery charges for us to re-ship your order.

E-liquids: In the unlikely case of a leak, please let us know within 3 working days so we can promptly resolve any issues. If your liquid vessel has been breached, we would advise against use due to the risk of contamination.

*All prices may vary depending on current postal rates.

According to current UK legislation, E-cigarette products can only be purchased by and shipped to those who are over the age of 18. Due to a law implemented on 20th May 2017, we are required to verify the age of any customers wishing to purchase our products.

We are authorised to use any personal information, provided by you, to carry out and conduct relevant age verification checks. For added security we use two age verification providers when making checks.

1) We use Experian to aid us in running the necessary checks to verify that you are over the age of 18. They will compare your details against over 1 billion records, that they hold on their system, to ensure that you are of the correct age to purchase our products. Experian is one of the largest and most trusted providers of age verification in the UK, so you can rest-assured that your personal information is in safe hands. Experian do not need to run a credit check in order to verify your age and may also keep a copy of any basic information that we pass on to them. You can find information about Experian Ltd and how they manage your personal data by visiting their website: www.experian.co.uk.

2) We also use 1account as an extra layer of age verification. Where you have asked us to provide an age-restricted product or service, you consent to allow us to share your information with, and collect information from, One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This consent is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction legislation. You consent to allow 1account to retain relevant data for the purpose of future verification.

All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about 1account and how they manage your personal data by visiting their website: www.1account.net ( One Account Mobile Limited.)

By accepting 1account's terms and conditions, you consent to your data being used in this way. 1account aim to run as few checks as possible and will only run several checks if they are initially unable to verify your age. 

At times, the age verification check may fail or be referred. In these scenarios, we may request passport or driving license details from you to re-check your details manually against the relevant database. If you do not wish to release this information to us, we are able to cancel and refund your order.

If you are experiencing difficulty verifying your details via the instructions sent to you, please follow the guideline below to verify your details;

* You will have received an email from 1Account, which includes a link to follow to verify your details. Please check your junk folder if you cannot see an email from 1Account.

* You will then be asked to verify your details by a number of means; Mobile Phone, Credit Card, Debit Card, UK Driving Licence, Citizencard, National DB or Electoral Roll.

* Entering your mobile phone number is the quickest way to verify your order, alternatively, please enter your details when prompted, for which ever option is selected.

* Once verified, your order will be submitted and dispatched. You will not need to verify your details again when placing a future order, providing you log into your account as normal, and your details do not change.

Please refer to the data protection section of our terms and conditions for information on how we handle data.

*Please note that if for any reason you fail the age verification check, there is a strong possibility that the delivery of your order will be delayed. If this occurs, please contact customer services immediately on 0345 305 2585 or email us at cs@ecigwizard.com.

Safety Information For E-Cigarette Batteries

About Lithium Ion Batteries

Lithium Ion batteries are safely used in millions of devices around the world, every day. As with most high energy devices, there are various risks that users should be aware of when using them. Batteries can pose a fire risk when, over-charged, short-circuited, submerged in water or if their casing is damaged. Although many Lithium Ion batteries are protected, therefore it is vital that you still take the following precautions, as the protection circuit is a potential safety mechanism as opposed to something that should be relied upon. 

What are battery mAh and amps?

MAh stands for milliampere-hour. It is the standard of measurement that illustrates the total amount of energy that a battery can deliver over one hour. For example, a battery with a capacity of 1000 mAh could deliver 1000 milliamperes (one amp) for one hour before its capacity is exhausted .

How do I identify the right amps level for my battery?

Never charge your battery at a higher amp than what is indicated by the manufacturer. To calculate the maximum amp level to charge your battery: 

Take the mAh rate of the battery move the decimal point three points to the left. 

For example : 3500 mAh would become 3.5 amp (maximum allowed).

What do I need to know about storing lithium batteries safely?

• Always buy your battery products from a reputable company, such as Ecigwizard, who can offer you quality assurance and safety.
• Do not store your batteries in extreme temperature conditions. Excessive heat or cold are bad for batteries/cells. 
• Do not leave batteries/cells in a vehicle. 
• Do not keep batteries/cells in pockets, bags or purses etc. 
• Keep cells in an approved cell case when not in use. 
• Keep batteries/cells clean and dry.
• Do not store batteries/cells in close contact with metallic items such as keys or coins.
• Do not place batteries/cells in clothing due to the risk of accidental activation.
• Batteries and cells must be stored out of direct sunlight.  
• Store your cell in an   Ecigwizard supplied cell case when not in use.
• After extended periods of storage, it may be necessary to charge and discharge the cells or batteries several times to obtain maximum performance. 

How can I avoid damaging a battery?

• Do not dismantle, open or shred cells or batteries.
• Do not subject cells or batteries to mechanical shock.
• Do not short-circuit cells or batteries.

How can I avoid damaging a battery whilst charging it?

• Batteries purchased from Ecigwizard MUST only be charged using our USB chargers and mains adaptors 
• Avoid using any third party adaptors as they may cause harm to the battery and human life.
• Never leave a charging battery unattended. 
• Never leave a cell or battery on prolonged charge. 
• Always keep an eye on your battery whilst it is on charge. 
• Batteries/cells need to be replaced once every 3-6 months.

What do I do if the battery has been damaged or is leaking?

• Never use a battery that has been clearly damaged or is leaking. It should be discarded immediately in an appropriate way.
• Do not let any leaking fluid come into contact with the skin or eyes. 
• If contact has been made, wash the affected area with copious amounts of water and seek medical advice. 

General points to remember

• Seek medical advice immediately if a cell or a battery has been swallowed.
• Always dispose of materials, containers, batteries and packaging responsibly.
• Always use this product within stated manufacturer’s guidelines.
• Retain any original product literature for future reference.
• Pure nicotine is a poison and can cause serious harm and injury.

*If you have any queries or comments about your electronic cigarette,

e-liquids or accessories please do not hesitate to pop into your nearest store or contact us.

CLICK HERE TO READ OUR SAFETY INFORMATION SHEET – A PAPER COPY IS ALSO SUPPLIED WITH EVERY ORDER.