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Customer Service

If you would like to get in touch with us please do so using one of the following three methods. We will endeavour to respond to queries within 24 hours Monday-Friday excluding public & bank holidays.


We will always respond to emails in a timely manner. If you have not received a response to us within 72 hours (please take into consideration holiday periods such as Christmas), please first check your 'spam' or 'trash' folder.

Please use one of the following addresses depending on your query:

Pre-Sales and general questions/comments - 
Customer Services including questions about your order - 
Product Returns - 
Product suggestions and improvements - 
Please try to include as much detail with your first e-mail as possible. Items such as order number will speed things up for us and you.


Although e-mail is our preferred contact method we understand that sometimes your query/comment just can't wait, in that case please give us a call on: 0345 305 2585

*Calls are charged at your local rate from a BT land line. Mobile operators may charge more.


To view a list of all our shops, please check out our Local Vape Store Finder.


Electronic Cigarettes LTD
Unit 3 Fengate Trade Park
United Kingdom

Company Information

Our company registration number and VAT registration details can be found below:
Company Registration Number: 07697253
VAT Number: GB116348915