We will always respond to emails in a timely manner. If you have not received a response to us within 72 hours (please take into consideration holiday periods such as Christmas), please first check your 'spam' or 'trash' folder.
Please use one of the following addresses depending on your query:
Pre-Sales and general questions/comments - email@example.com
Customer Services including questions about your order - firstname.lastname@example.org
Product Returns - email@example.com - Our returns policy allows 30 days from when items are received.
Product suggestions and improvements - firstname.lastname@example.org
Please try to include as much detail with your first e-mail as possible. Items such as order number will speed things up for us and you.
Although e-mail is our preferred contact method we understand that sometimes your query/comment just can't wait, in that case please give us a call on: 0345 305 2585. Phone lines are open Monday - Friday, 9am - 5pm UK time.
*Calls are charged at your local rate from a BT land line. Mobile operators may charge more.
To view a list of all our shops, please check out our Local Vape Store Finder.
Unit 3 Fengate Trade Park
Our company registration number and VAT registration details can be found below:
Company Registration Number: 12374203
VAT Number: 349727262