IMPORTANT DELIVERY INFORMATION
DELIVERY OPTIONS WITHIN THE UK (INC. NORTHERN IRELAND AND ISLES
Expected within 3-5 days (not guaranteed - please allow up to 10 days)
£2.49 or free when you spend over £10
Royal Mail Tracked 24:
*Royal Mail Next Working Day Tracked Services are only an estimate. For guaranteed next day delivery, please select Courier Next Day Delivery. Tracked 24 shipments can take up to 7 days to be delivered
Order Before 3pm Monday - Friday | £3.99 | £1.99 - spend over £10
Order Before 12.30pm Friday - Saturday | £3.99 | £1.99 - spend over £10
Order Before 12pm Sunday | £3.99 | £1.99 - spend over £10
APC/DPD/Parcelforce Next Day Delivery:
*A guaranteed next day service for orders placed before cut off times
Order Before 2pm on Monday to Friday | £7.49 | £6.99 over £10 | Free over £75
Order Before 12.30pm on Saturday | £9.99
Orders placed before 11.59pm on Sunday will be dispatched on Monday | £7.49 | £6.99 over £10 | Free over £75
*All orders made to a BFPO (British Forces Post Office) address must be delivered using Royal Mail as alternative couriers are unable to fulfil these shipments.
DELIVERY OPTIONS TO THE REPUBLIC OF IRELAND
Standard Airmail Delivery
*Service by Royal Mail to transfer to your local postal service
DELIVERY OPTIONS TO THE REST OF EUROPE
*Between 5-10 working days (please allow 25 working days)
Tracked & Signed
*5-10 working days to arrive and can be tracked (please allow 25 working days)
Europe Express Next Day Delivery (DHL Express)
*Place your order before 12:00pm Monday - Friday (UK time) for same day dispatch (not guaranteed)
DELIVERY OPTIONS TO OUTSIDE OF EUROPE
Our postage costs outside of Europe vary depending on country and order value. For international orders over £39 in value, we assume maximum weight. If you feel the shipping cost is too high for your order, please contact us with your name and details of your shopping cart.
As standard, we send items by Airmail. We cannot take any responsibility for missing items. We strongly urge you to choose the registered Airsure option for tracking details and insurance.
Delivery time will vary between 5 to 20 working days depending on your location and local customs.
We operate an age verification check on all orders. If you fail this check, your order may be delayed. If this occurs please contact customer services immediately on 0345 305 2585 or email email@example.com.
We can no longer ship batteries or devices containing batteries outside of the UK via Royal Mail. We can only ship these products via DHL Express Delivery which may be selected at checkout. Limited to 2 batteries per order. We refuse any liability for seized goods or additional custom fees.
At this time, we are unable to deliver to Estonia, Israel and Lithuania.
All orders are subject to local law of the destination country, therefore we cannot accept liability for seized/held products. You are responsible for any items once they have left the UK postal system.
Shipping fees include handling, packing, and postage costs. Shipping costs are calculated based on a weighted average. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
All of our packages come with a return label attached. If any orders are returned by the mail company due to an incorrect address, unfortunately you will incur additional delivery charges in order for us to re-ship your order.
E-liquids: In the unlikely case of a leak, please let us know within 3 working days so we can promptly resolve any issues. If your liquid vessel has been breached, we would advise against use due to the risk of contamination.
*All prices may vary depending on current postal rates.
Please note that we no longer ship to the following countries due to customs restrictions:
- Ascension Island
- Saudi Arabia
- Tristan da Cunha
- US Outlying Islands
- United States of America