Delivery

DELIVERY OPTIONS WITHIN THE UK (INC. NORTHERN IRELAND AND ISLES

Standard Delivery:

Expected within 3-5 days (not guaranteed - please allow up to 10 days)

£2.49 or free when you spend over £10

Royal Mail Tracked 24: 

*Royal Mail Next Working Day Tracked Services are only an estimate. For guaranteed next-day delivery, please select Courier Next Day Delivery. Tracked 24 shipments can take up to 7 days to be delivered                

Order Before 3pm Monday - Friday | £3.99 | £1.99 - spend over £10

Order Before 12.30pm Friday - Saturday | £3.99 | £1.99 - spend over £10       

Order Before 12pm Sunday | £3.99 | £1.99 - spend over £10 

 

APC/DPD/Parcelforce Next Day Delivery:   

*A guaranteed next-day service for orders placed before cut-off times 

Order Before 2pm on Monday to Friday | £7.49 | £6.99 over £10 | Free over £75

Order Before 12.30 pm on Saturday | £9.99 

Orders placed before 11.59 pm on Sunday will be dispatched on Monday | £7.49 | £6.99 over £10 | Free over £75

 

*All orders made to a BFPO (British Forces Post Office) address must be delivered using Royal Mail as alternative couriers are unable to fulfil these shipments.

 

DELIVERY OPTIONS TO THE REPUBLIC OF IRELAND

Standard Airmail Delivery
*Service by Royal Mail to transfer to your local postal service

 

DELIVERY OPTIONS TO THE REST OF EUROPE

Standard Airmail

*Between 5-10 working days (please allow 25 working days)

Tracked & Signed

*5-10 working days to arrive and can be tracked (please allow 25 working days)

Europe Express Next Day Delivery (DHL Express)

*Place your order before 12:00 pm Monday - Friday (UK time) for same-day dispatch (not guaranteed)

 

DELIVERY OPTIONS TO OUTSIDE OF EUROPE

Our postage costs outside of Europe vary depending on the country and order value. For international orders over £39 in value, we assume maximum weight. If you feel the shipping cost is too high for your order, please contact us with your name and shopping cart details.

As standard, we send items by Airmail. We cannot take any responsibility for missing items. We strongly urge you to choose the registered Airsure option for tracking details and insurance.

Depending on your location and local customs, delivery time will vary between 5 to 20 working days.

 

IMPORTANT DELIVERY INFORMATION

Bank Holidays

Please find below delivery information during Bank Holidays.

Upcoming bank holidays in England and Wales 2023.

- Monday 28 August | Summer bank holiday

- Monday 25 December | Christmas Day

- Tuesday 26 December | Boxing Day

Unfortunately, we are unable to deliver on a bank holiday! In this case, please expect your delivery the following working day if you choose next-day delivery and the following days if you choose standard delivery.

Couriers & Royal Mail will not be collecting or delivering orders on Monday 1st May, Monday 8th and Monday 29th May. Due to no collection on bank holidays and no guarantee of delivery, we urge customers to use our next-day delivery service 2 days before the Bank Holiday Date - before 2 pm. This will ensure that your delivery arrives before the bank holiday.

Please expect additional delays for international orders placed during these dates.

Customer Service telephone lines will also be out of service on all Bank Holiday dates.

 

RESTRICTIONS

We operate anage verification check on all orders. If you fail this check, your order may be delayed. If this occurs please contact customer services immediately on 0345 305 2585 or email  cs@ecigwizard.com.

We can no longer ship batteries or devices containing batteries outside of the UK via Royal Mail. We can only ship these products via DHL Express Delivery which may be selected at checkout. Limited to 2 batteries per order. We refuse any liability for seized goods or additional customs fees.

 

ADDITIONAL INFORMATION

Currently, we cannot deliver to Estonia, Israel and Lithuania. 

All orders are subject to the local law of the destination country, therefore we cannot accept liability for seized/held products. You are responsible for any items once they have left the UK postal system.

Shipping fees include handling, packing, and postage costs. Shipping costs are calculated based on a weighted average. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 

All of our packages come with a return label attached. If any orders are returned by the mail company due to an incorrect address, unfortunately, you will incur additional delivery charges for us to re-ship your order.

E-liquids: In the unlikely case of a leak, please let us know within 3 working days so we can promptly resolve any issues. If your liquid vessel has been breached, we would advise against use due to the risk of contamination.

*All prices may vary depending on current postal rates.

 Please note that we no longer ship to the following countries due to customs restrictions:

• Afghanistan
• Albania
• Algeria
• Armenia
• Ascension Island
• Azerbaijan
• Bulgaria
• Chile
• Denmark
• Estonia
• Ethiopia
• Finland 
• Ghana
• Hungary
• Israel
• Italy
• Latvia
• Libya
• Lithuania
• Mauritius
• Mexico
• Netherlands
• New Zealand
• Niger
• Nigeria
• Poland
• Portugal
• Qatar 
• Romania
• Saudi Arabia
• Spain
• Thailand
• Tristan da Cunha
• Turkey
• US Outlying Islands
• Ukraine
• United Arab Emirates
• United States of America