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Our Coronavirus Response

Ecigwizard Service Update - 4th November 2020 

**Update 6th April 2021** - Following the UK Government’s announcement surrounding the easing of lockdown measures, we can confirm that all of our stores will re-open on the 12th April 2021. We are opening in the safest way possible, and the measures that we are taking are outlined below.

Our online store is open and fully operational with strict measures in place to ensure the continuity of our regular service. We are experiencing a substantial increase in online orders and are working around the clock to ensure that they are dispatched on time. Our warehouses are well stocked with products and, with stock shipments arriving daily, we expect that to be the case for the foreseeable future.

Will my delivery be affected by COVID-19?

Due to the nature of the England's lockdown, Royal Mail is experiencing a surge in demand for their services. Although we are dispatching our orders on time, they may take a little longer than usual to arrive at your doorstep.

IMPORTANT NOTICE: To ensure that your orders arrive on time, we recommend taking advantage of our Parcelforce 24 delivery option. If you are currently waiting for your order to arrive via Royal Mail services, please rest assured that it is on its way and will be with you shortly.
Royal Mail have a number of new measures in place that prioritise that safety of parcel recipients. Parcels that require a signature will now be left at your doorstep whilst the individual delivering stands well away from your door. You will not be asked to physically sign for the package, but you will be asked for your name. If you are not at home a card will be posted through your letterbox, which has instructions on how to rearrange the delivery.

Click here for the latest Royal Mail service update.

What safety measures do Ecigwizard have in place?

At Ecigwizard, we have a number of measures in place to ensure the safety of our customers and our staff members. 

  • All deliveries that we receive are thoroughly sanitised and disinfected upon arrival. 
  • Our warehouse team is still practicing strict social distancing measures.
  • All staff that have the ability to work from home are doing so to minimise staff travel and office congregation.
  • Hand sanitisers, hand soap and cleaning products are available throughout our facility.
  • Staff are monitored regularly and asked to self-isolate if there are any signs of symptoms

Take a look at Our Response to the Coronavirus for more details on how we are tackling the virus within our company. 

In-Store Customers

We understand that many of you have had to switch to online vape shopping now that our stores have temporarily closed. To give you a helping hand, we are matching all in-store offers online. 

Even better, we have a page dedicated to all of the products that are popular with our in-store customers. Take a look at our in-store bestsellers page today to make your decision that little bit easier. 

Supporting the NHS

Despite the challenging and ever-changing scenario caused by the recent coronavirus outbreak, our NHS and key workers are continuing to work tirelessly to help others. Ever since we opened two stores in NHS hospitals, we have been supporting NHS staff by offering up to 30% discount on all of our products. This is something we will continue to do throughout these difficult times and beyond. Once you have placed your order, please email our fantastic customer service team with an image of your NHS ID and we will refund you the difference. Alternatively you can call our customer service team; just have your NHS ID handy. 

Phone: 0345 305 2585 

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