Ecigwizard Service Update - 4th November 2020
**Update 6th April 2021** - Following the UK Government’s announcement surrounding the easing of lockdown measures, we can confirm that all of our stores will re-open on the 12th April 2021. We are opening in the safest way possible, and the measures that we are taking are outlined below.
Our online store is open and fully operational with strict measures in place to ensure the continuity of our regular service. We are experiencing a substantial increase in online orders and are working around the clock to ensure that they are dispatched on time. Our warehouses are well stocked with products and, with stock shipments arriving daily, we expect that to be the case for the foreseeable future.
Will my delivery be affected by COVID-19?
Due to the nature of the England's lockdown, Royal Mail is experiencing a surge in demand for their services. Although we are dispatching our orders on time, they may take a little longer than usual to arrive at your doorstep.
IMPORTANT NOTICE: To ensure that your orders arrive on time, we recommend taking advantage of our Parcelforce 24 delivery option. If you are currently waiting for your order to arrive via Royal Mail services, please rest assured that it is on its way and will be with you shortly.
Royal Mail have a number of new measures in place that prioritise that safety of parcel recipients. Parcels that require a signature will now be left at your doorstep whilst the individual delivering stands well away from your door. You will not be asked to physically sign for the package, but you will be asked for your name. If you are not at home a card will be posted through your letterbox, which has instructions on how to rearrange the delivery.
Click here for the latest Royal Mail service update.
What safety measures do Ecigwizard have in place?
At Ecigwizard, we have a number of measures in place to ensure the safety of our customers and our staff members.
- All deliveries that we receive are thoroughly sanitised and disinfected upon arrival.
- Our warehouse team is still practicing strict social distancing measures.
- All staff that have the ability to work from home are doing so to minimise staff travel and office congregation.
- Hand sanitisers, hand soap and cleaning products are available throughout our facility.
- Staff are monitored regularly and asked to self-isolate if there are any signs of symptoms
Take a look at Our Response to the Coronavirus for more details on how we are tackling the virus within our company.
We understand that many of you have had to switch to online vape shopping now that our stores have temporarily closed. To give you a helping hand, we are matching all in-store offers online.
Even better, we have a page dedicated to all of the products that are popular with our in-store customers. Take a look at our in-store bestsellers page today to make your decision that little bit easier.
Supporting the NHS
Despite the challenging and ever-changing scenario caused by the recent coronavirus outbreak, our NHS and key workers are continuing to work tirelessly to help others. Ever since we opened two stores in NHS hospitals, we have been supporting NHS staff by offering up to 30% discount on all of our products. This is something we will continue to do throughout these difficult times and beyond. Once you have placed your order, please email our fantastic customer service team with an image of your NHS ID and we will refund you the difference. Alternatively you can call our customer service team; just have your NHS ID handy.
Phone: 0345 305 2585
We should all be well aware by now of not only the physical health risks of smoking, but the benefits of giving up, whether that’s with help of vaping, other alternatives, or simply nothing and going Cold Turkey. But what about your mental health?
An NHS report from September that looked at the results from monitoring the NHS stop smoking services from April 2020-March 2021, and found that the number of self-reported quitters (105,403) was considerably higher when compared with previous years. Today, we’re going to break down some of the key points of this report and also touch on how switching from smoking to vaping might just restore your vital lung defences.
The first week or so after you quit smoking is typically the most agonising part. Both your brain and body are being denied something they've become dependent on. While this can lead to unpleasant physical and psychological symptoms, there are things you can do to take the edge off a bit.
With Stoptober now in full swing, we understand that there may still be smokers that are thinking of giving up their cigarette habit. We would like to provide you with a selection of vape kits and devices that will make the switch easier and stress free. We have a variety of different vape kits and tanks including Mouth to Lung (MTL) tank, Sub Ohm Vape Kit (DTL) and Disposable Vapes but how do you know which would be the right option for you? Hopefully, the following breakdown will make this a little easier and help you on the way to becoming smoke-free, if you aren’t already!