DELIVERY & RETURNS

 

All orders are generally shipped within 2 working days. Please note however in times of high demand this may be longer. If you have an urgent need to receive your order sooner please use one of the express delivery options such as Next Day or Recorded 1st Class. All other packages are generally sent in standard 1st class packet post with Royal Mail. Generally speaking your order will arrive with you 1-2 working days after it has left our premise. We have found that most of our orders sent using standard delivery actually arrive next day within the mainland UK.

Delivery Options within the UK (including Northern Ireland and Isles) - All prices vary depending on current postal rates

  • First Class – Standard Packaged Post (Royal Mail) – A standard first class service offered in the UK by Royal Mail, normally next day from shipping date. Delivery is expected between 1 to 3 working days, however please allow up to 10 working days.
  • Next Working Day – DPD – A next working day service when your order is received before 6pm Monday – Friday.  
  • Recorded 1st Class (Royal Mail) – A service requiring a signature before the item is delivered. Delivery is expected between 1 to 3 working days, however please allow up to 10 working days.
  • Saturday DPD – Have your order delivered on Saturday when you order before 6pm Friday.
  • Sunday & Monday DPD – Have your order delivered on Sunday or Monday when your order is received by 3pm the day before.

*Please note if for any reason you fail age verification there is a strong possibility that your order will be delayed, if this occurs please contact customer services immediately on 0845 259 3169 or email [email protected].

*Please note all orders made to a BFPO (British Forces Post Office) address must be delivered using Royal Mail. All other couriers are unable to fulfil these shipments.

Delivery Options to Republic of Ireland - All prices vary depending on current postal rates

Standard Airmail delivery (Royal Mail within the UK) - Royal Mail service handed over to local postal service.

Delivery Options to the rest of Europe - All prices vary depending on current postal rates

Standard Airmail delivery - This method usually take 5 to 10 working days to arrive with you, if you need it quicker please opt for the next working day/express option.

Next day delivery to Europe- We use DPD Express to offer this great next day service to most of Europe -  Although DPD will endeavour to deliver next day it is not guaranteed. You must place your order before 12pm (UK time) for your order to be dispatched that day.


Delivery Options outside of Europe (see below for more information on USA shipping) - All prices vary depending on current postal rates


Our postage costs outside of Europe vary greatly depending on country and order value. If you think a shipping cost is high to your country/for your order please contact us with your name (keep the items in your shopping cart) and we will be able to give you a more accurate shipping cost and options for tracked airmail.

As standard we send items by airmail. We cannot take any responsibility outside of Europe for missing items and we therefore strongly urge you to choose the registered Airsure option which provides tracking and insurance.

For international [outside Europe] orders over £39 in value we assume the maximum weight/worst case for the order. Therefore if you feel the shipping cost is high please contact us and we will give you an accurate shipping cost.

Delivery time will vary depending on country and can be anything from 5 to 20 working days.

USA Shipping:

Due to strict law enforcement at the US border we cannot be held responsible for any packages which are seized/held by local US customs and/or the FDA. This means you are responsible for the items once they leave the UK postal system. 

It is a shame that we have to create the above rule but this is due to the very random nature of the FDA & US customs. 

Your order is less likely to be seized if it does not contain any nicotine products such as e-liquid or cartridges.

Please note: If you are ordering from outside the UK & Ireland despatch can take 2-3 working days and shipping can take anything up to 10 working days depending on your location. Sometimes this can be longer depending on your local customs rules. Generally speaking we have found most orders arrive within 5 to 7 working days of your order being placed in Western Europe.

Shipping fees include handling and packing fees as well as postage costs. Our shipping costs are calculated based on a weighted average due to limitations with our shipping suppliers. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them (even if both orders totalled are over £10). Your package will be packaged well with the aim to survive even the roughest of post companies!

Most of our orders are packaged in bubble envelopes with additional bubble wrap/paper. We will attach a return address label to the envelope. If any orders are returned by the mail company due to an incorrect address on your part there will be additional delivery charges to re-ship your order.

E-Liquids: Our e-liquids are packaged as well as we possibly can (without incurring price increases). There is always a risk though that when posting liquids a leak could occur. If this happens please let us know within 3 working days so we can sort out any issues. If your liquid vessle has been breached we would not recommend vaping the liquid as it may have become contaminated.

* = Next working day delivery will apply when your order is received before 12:30pm Monday-Friday. For example: You place an order at 12:00pm on Monday, your order will then be despatched by next day delivery on Monday afternoon to arrive with you on Tuesday. If you place an order at 2pm on Wednesday your order may not be despatched until Thursday to arrive with you by Friday.

First Class – Standard Packaged Post (Royal Mail) – A standard first class service offered in the UK by Royal Mail, normally next day from shipping date. Delivery is expected between 1 to 3 working days, however please allow up to 10 working days.

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