Customer Service

Shipping & Delivery 

  • First Class post within the UK is not guaranteed delivery, the average time is 2 – 3 working days. 

However please allow up to 10 working days from dispatch for delivery.

  • First Class post outside of the UK is not guaranteed delivery, average time is 3 – 5 working days.

However, please allow up to 25 working days from dispatch for delivery.

  • First Class orders are usually dispatched within two working days.
  • Next Working Day/Express orders within UK placed before 13:30 Mon-Fri will be dispatched the same day.
  • Next Working Day/Express orders outside UK placed before 12:00 Mon-Fri will be dispatched the same day.
  • Once the order has been dispatched, it is in the care/responsibility of Royal Mail/DHL.
  • Please note prices may vary depending on current postal rates.
  • Next Working Day/Express orders to remote areas may face additional charges.
  • All our shipping fees include handling, packing and postage costs.
  • We are not responsible for any customs charges or the seizing of any goods.
  • All our parcels are packaged as well as we possibly can (without incurring price increases). There is always a risk that when posting e-liquids a leak could occur. If this happens, please let us know within 3 working days so we can rectify this. If your liquid vessel has been breached we would not recommend vaping the liquid as it may have become contaminated.
  • All orders over £100 are eligible for Free Standard Shipping (First Class Signed For)

 

Privacy & Security

  • We will not sell, share, or rent any data information.
  • We do not sell any products to anyone under 18 by law.
  • All customers will undergo an automatic age verification check through Experian and will be contacted if this has failed. In store you will be asked for photo verification.
  • Cookies are used. We may use a cookie to record previously established interests and preferences (via data submitted to us) so as to enhance the experience whilst using our site.
  • Record IP address with orders.
  • Newsletters and updates via email
  • Charges may appear on your card statement as ECIGWIZARD or ELEC CIGS LTD or ECIGS LTD.

 

Returns & Replacements

 

Ordering

  • We reserve the right to cancel/refund any order.
  • Customers who order as a guest/not logged in will not receive any loyalty points and will undergo an automatic age verification process through Experian regardless of previous checks.
  • Any orders deemed suspicious or fraudulent may be cancelled without notice.

 

Payment, Pricing & Promotions

  • We offer our products in Euro currency. The exchange rate used is completely at our discretion and may not be the same as your bank/local currency exchange. 
  • Refunds can take up to 72 hours to process.
  • We do not hold any payment/card/bank details.

 

Viewing Orders

  • Registered customers can check their order status through their account online.

 

Updating Account Information

  • Registered customers can update their account information through the website.
  • Customers can update their account information by contacting customer service.
  • We do not save old account information, when any changes are made the previous details are deleted from the account (excluding pre-existing orders).

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